FAQ
HOW CAN I APPLY FOR THE VISA PLATINUM CARD?
You could apply at the nearest HalkBank AD Skopje branch, or fill out our online application.
HOW CAN I USE THE PREMIUM CLUB PRIVILEGES WITH THE VISA PLATINUM CARD?
The Premium Club is HalkBank’s unique program, delivered in collaboration with its partners to ensure higher value for our clients. By presenting the Visa Platinum Card at unique selling points, you are provided with additional privileges and discounts. Make sure to show your Visa Platinum card before requesting the fiscal bill.
Do I have free access with Visa Platinum to Business Lounge?
You have to register your Visa Platinum on Visa Airport Companion application.
How does the entrance to Business Lounge works?
You have to show your QR code from the app to the staff into the Lounge Key.
How should I know which Business Lounge is available to attend?
In the part ‘Research’ from the app, you can search the available Business Lounges with choosing preferable airport or country. The home page includes a shortcut with the list of the Business Lounges.
THE VISA PLATINUM DEBIT CARD IS CONTACTLESS. WHAT IS THE LIMITED AMOUNT FOR MAKING CONTACTLESS PAYMENTS?
PIN or signature authorisation is not required for transactons limited to MKD 2.000 or to the limit for contactless payment set at the terminal accepting contactless cards.
WHAT IS THE VALIDITY DATE OF THE CARD?
The validity date of the card is 5 years with the possibility for re-issuance.
WHY WAS I CHARGED WITH ATM CASH WITHDRAWAL FEE WHEN USING THE VISA PLATINUM CARD ABROAD?
One of the features of the VISA Platinum cards is the possibility for ATM cash withdrawal free of charge. HalkBank AD Skopje does not charge its clients with this fee, rather the other bank’s ATM charges a fee for using their device. Should a fee like this occurs when withdrawing cash abroad, the same will be displayed at the screen in the event you’d like to process the transaction.
If you would like to avoid this expense, please cancel the transaction and try to withdraw cash at another bank’s ATM.