Advantages and  
Characteristics

Roadside assistance is technical help on the road for personal and light commercial vehicles up to 3.5 tons capacity, which the user can activate in case of vehicle breakdown, traffic accident, careless handling, or external influences.

The holder of the primary card uses the benefits of roadside assistance regardless of which vehicle they are in, in cases when the service can be activated.

The cost of the roadside assistance policy is covered by the Bank and the cardholder is not charged. The policy is renewed every year.

With the card, the user receives the Roadside Assistance Europe package, which includes the following benefits:

Type of Service Halk Europe Car Assistance
Contact center 0-24 hours, 365 days unlimited
Drive Angel application unlimited
Roadside help (vehicle repair) – tire replacement 12,500 MKD
Vehicle unlocking (mechanical, electronic) included
Fuel delivery included
Vehicle transport 29,000 MKD
Replacement vehicle in case of traffic accident 3,150 MKD / day up to 3 days
Costs for continuing travel with alternative transport (taxi, plane, bus, train) 12,500 MKD
Accommodation for driver and passengers 3,150 MKD / day / person up to 3 days
Vehicle extraction included

Drive Angel – a mobile application that warns drivers of unsafe driving, enables emergency calls and calls in case of an accident, and much more

Drive Angel is an integral part of the roadside assistance product and the application can be downloaded via Android or iPhone devices and then installed on the mobile device. At the following link the installation guide is available. After starting the application, it is necessary to enter the access code that the primary cardholder receives on their mobile phone 24 hours after receiving the roadside assistance policy, and then enter the required data, after which the personal Angel is ready for use.

This applies to users who have issued a policy before 01.04.2026